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EMPLOYEE ASSISTANCE PROGRAM (EAP)

What is an Employee Assistance Program?

An Employee Assistance Program (EAP) is a professional, confidential coaching service available to your employees and their immediate family members. The service is free to the user. Wendy Wicks is a qualified, experienced professional who has over a decade of experience training, coaching and consulting in the workplace.

What kind of assistance does the EAP provide?

Wendy offers short-term, solution focused coaching. Most organisations provide approximately 6 hours of support under the scheme. Coaching is informal, friendly and outcome focused.

Coaching support can help to:

  1. create clarity
  2. identify options
  3. create structure

If after 6 hours, it is recommended that if the employee/family member requires further service, the employer may either extend the service or recommend that help be sought outside of the program. The individual will then be responsible for any further costs.


What kinds of issues can the EAP help you to address?

The EAP exists to help with any personal or work-related issues including:

  • Phobias
  • Addictions
  • Family Issues
  • Relationships
  • Communication
  • Conflict Resolution
  • Sadness/Worry/Anxiety
  • Workplace Concerns
  • Emotional Stress
  • Relationship Issues
  • Bereavement and Grief

Accessing an EAP

Using an EAP is voluntary and confidential. Organizations choose whether the EAP is accessed in the employee’s or company time. Empowerment Services does not share information about employees unless asked to do so in writing and the employee will be advised accordingly.

Empowerment Services will also support staff in the resolution of workplace issues and provides training for individuals and groups.